Return Policy

1. Services (Film Processing, Scanning/Digitizing, Printing)

  • All service sales are final. Because these are custom, one-of-a-kind services performed on your original media, we cannot offer refunds once work has begun.

  • If there is a defect in workmanship (e.g., scanning error, print defect, or processing mistake), we will gladly redo the service at no additional cost.

  • If redoing the service is not possible, we may offer store credit at our discretion.

  • Please note: Film sometimes has pre-existing damage, fogging, or exposure issues that are not caused by our process. We cannot be responsible for results due to these factors.

2. Film (Unprocessed, Sealed, or Otherwise)

  • Film is non-returnable and non-refundable under all circumstances.

    • This applies to all film products, including rolls of 35mm, 120, disposable cameras, instant film, and other formats.

    • For manufacturer-integrity reasons, we cannot accept film back once sold, even if unopened.

3. Other Physical Products (Frames, Albums, Accessories)

  • Unopened & unused products may be returned within 14 days of purchase for a full refund or exchange, with the original receipt.

4. Custom Orders (Large Format Prints, Photo Books, Specialty Items)

  • Custom orders are non-refundable once produced.

  • Customers are encouraged to review proofs carefully before approval.

  • If there is a production defect, we will remake the order at no cost.

5. Timeframes & Proof of Purchase

  • Returns or exchanges for eligible products must be requested within 14 days.

  • A physical or digital receipt is required for all returns.

6. Special Notes

  • Processing disclaimers: While we handle film and originals with the utmost care, the lab cannot accept liability for materials lost or damaged.