Privacy Policy

Effective Date: 11/05/2025

1. Introduction

PhotoLounge (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including our website, mobile applications, SMS communications, and in-store services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

Photo & Media Content: Images, videos, and related data uploaded for printing, editing, or other services.

Technical Information: IP address, browser type, device information, and cookies for improving website performance.

Transaction Data: Order history, payment confirmations, and shipping details.

Phone Numbers & SMS Preferences: If you choose to opt in to SMS communications, we collect your mobile number and your consent preferences for text messaging programs (such as order updates or cart reminders). To view our SMS policy please visit https://photolounge.myklpages.com/p/mobile-terms-of-service. 

Location Information (if applicable): If you use features that rely on location-based services, we may collect approximate or precise location data from your device to support those features. You will always have the option to grant or deny location permissions.

3. How We Use Your Information

We use your information to:

  • Process and deliver your photo printing and related service orders.

  • Communicate order updates, promotions, service-related announcements, and—if you opt in—SMS reminders or marketing messages.

  • Determine when a shopping cart has been abandoned.

  • Improve customer experience, website performance, and service quality.

  • Support location-based features (e.g., store locator, personalized services), if used.

  • Comply with legal obligations and prevent fraudulent activity.

SMS Abandoned Cart Disclosure

PhotoLounge’s website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS, if you have opted in to receive such communications.

4. Sharing Your Information

We do not sell your personal information. We may share data only with:

  • Service Providers: Payment processors, shipping companies, cloud storage providers, SMS delivery platforms, and IT support.

  • Legal Authorities: When required by law, court order, or government request.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard measures to protect your personal information and uploaded photos, including encryption, secure servers, and restricted access. While we strive to protect your data, no system is 100% secure.

6. Data Retention

Uploaded photos and media are retained only as long as necessary to complete your orderPersonal information is kept as long as you maintain an account or as required by law.

Phone numbers provided for SMS programs are retained while you remain opted in; you may opt out at any time.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Improve user experience

  • Analyze site traffic

  • Personalize content

  • Track items placed in your shopping cart

  • Determine when a cart has been abandoned and trigger SMS reminders (if opted in)

You may disable cookies through your browser settings, though certain features—including cart reminder functionality—may not operate as intended.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the age of consent in your jurisdiction). We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

PhotoLounge
 Email: info@myphotolounge.com
 Phone: (267) 694-6611
Address: 130 South 17th St, Philadelphia, PA 19103